TETRA ILUMINACIÓN

Terms of Service

‌Effective Date: October 19, 2026‌

Welcome to the official Terms of Service of TETRA ILUMINACIÓN S.A. DE C.V. (“we”, “us”, “our”), the operator of the e-commerce website www.tetrailuminacion.com. We are a small, scent-obsessed local team based in Mexico, focused entirely on thoughtfully designed tabletop fragrance lamps and clean-burning diffusers for everyday living spaces. Every piece we curate goes through hands-on testing for steady, even scent distribution, durable build quality, and quiet, understated design that fits naturally on your desk, shelf, or bedroom side table, with our core mission to turn your plain work desk into a tiny peaceful corner filled with soft glow and calming long-lasting fragrance.

This legally binding document outlines the full set of terms, rules, rights, and obligations that govern your access to and use of our website, all services provided on www.tetrailuminacion.com, and any purchases you make of our product range including diffuser lamps, scene candle lights, no-fire aroma lamps, and tiny desktop lights. By accessing, browsing, or creating an account on our website, placing an order, or interacting with our services in any capacity, you confirm that you are at least 18 years of age (or the age of majority in your local jurisdiction), have full legal capacity to enter into this binding agreement, and have read, understood, and agreed to be bound by every clause outlined in these Terms of Service, in full compliance with Mexican Federal Consumer Protection Law and applicable local e-commerce regulatory requirements. If you do not agree to any part of these terms, you are not permitted to access or use our website or services.

1. Official Service Provider Identification

The legal entity that operates this platform and holds full legal responsibility for all services delivered through www.tetrailuminacion.com is TETRA ILUMINACIÓN S.A. DE C.V., with the following official contact details:

  • ‌Registered Legal Name‌: TETRA ILUMINACIÓN S.A. DE C.V.
  • ‌Official Website‌: www.tetrailuminacion.com
  • ‌Official Contact Email‌: [email protected]
  • ‌Physical Registered Business Address‌: Cruz del Valle No. 12, Col. Santa Cruz del Monte, Naucalpan de Juárez, Estado de México, C.P. 53110, México
  • ‌Official Contact Telephone Number‌: +52 55 1310 6943

All customer support, dispute resolution, and formal legal notice communications related to these Terms of Service can be directed to the contact details listed above, during our local operating hours of 9:00 AM to 6:00 PM, Monday to Friday, excluding official Mexican national public holidays. We commit to responding to all valid formal inquiries within no more than 3 business days from the date of receipt.

2. Account Registration and User Obligations

Certain features of our e-commerce website, including saving your preferred shipping addresses, viewing your full order history, and subscribing to exclusive member-only discounts and early access to New Arrivals of our fresh scent and light finds, require you to register for a free user account. When you create an account on our platform, you agree to provide accurate, complete, and up-to-date personal information, including a valid email address and correct contact details, and you will update this information promptly if any of your details change to keep it fully accurate for order delivery and communication purposes.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password, and for all activities that occur under your registered account. You must immediately notify us via our official contact email if you become aware of any unauthorized access to your account, account security breach, or suspected fraudulent use of your login details. Our team will not be liable for any loss or damage arising from your failure to protect your account credentials properly, and we reserve the right to suspend or permanently terminate any user account that shows signs of unauthorized access, fake registration, or suspicious fraudulent activity, at our sole discretion.

You agree that you will not use another user’s account without their explicit written permission, and you will not create fake, misleading, or fraudulent accounts on our platform for the purpose of abusing promotional discounts, submitting fake order claims, or conducting any other activities that violate applicable Mexican laws and regulations.

3. Product Information, Pricing, and Order Acceptance

All product listings published on www.tetrailuminacion.com, including our Best Sellings fan-favorite fragrance lamps and top-selling no-fire aroma lamps and tiny desktop lights that wrap your workspace in soft glow and gentle, long-lasting natural scent, are curated with extreme care to provide you with accurate descriptions, high-resolution product photos, and verified technical specifications. However, minor variations in product color, finish, or scent intensity may exist between the online listing and the physical product you receive, due to differences in screen display settings and natural material characteristics of our hand-curated products, and these minor non-substantial variations will not be classified as product defects or grounds for unjustified return claims beyond our published Returns and Refund Policy.

All product prices displayed on our website are denominated in Mexican Pesos, and all listed prices already include the applicable Mexican Value Added Tax (IVA), unless explicitly stated otherwise on the individual product page. We reserve the right to adjust product pricing at any time, based on material cost fluctuations, limited-time promotional campaigns, or new product launch arrangements, without prior individual notification to users. The price that applies to your order will always be the exact price displayed on the website at the exact moment you complete your payment checkout.

When you submit an order on our website, you are placing a binding purchase offer to buy the selected products at the listed price. We will send you an immediate automated order confirmation email after receiving your payment, but this automated email does not constitute formal acceptance of your order. Our team retains the full right to verify order details, confirm product stock availability, and formally accept or reject your order within 2 business days after payment confirmation, for reasons including but not limited to accidental system pricing errors, product stock shortages, suspected fraudulent order activity, or your previous violation of these Terms of Service. If we reject your order for any valid reason, we will issue a full 100% refund to your original payment method at no extra cost to you, and notify you of the order rejection reason via email within 3 working days.

4. Payment Terms

All payments for purchases on www.tetrailuminacion.com can be completed via all authorized, PCI-compliant payment methods that are publicly listed on our checkout page, including major local Mexican debit and credit cards, widely used domestic digital wallet services, and bank transfer options supported by Mexican financial institutions. You confirm that you are legally authorized to use the selected payment method when you proceed to checkout, and all payment information you provide during the checkout process is accurate and valid.

We do not store full sensitive payment card details on our own website servers at any time. All payment processing is handled directly by our authorized, security-audited third-party payment service providers, in full compliance with Mexican financial regulatory requirements and global PCI DSS data security standards. We will never share your payment details with any unrelated third parties for non-payment processing purposes, under any circumstances.

If a payment transaction encounters errors, duplicate charges, or unauthorized billing issues that are confirmed to be caused by our system operation errors, we will conduct a full investigation and process the corresponding correction or full refund to you within 5 working days after receiving your formal complaint and supporting evidence. You are also obligated to notify us immediately if you notice any unauthorized charges related to our platform in your payment account statement, so that we can coordinate with our payment service provider to resolve the issue promptly.

5. User Prohibited Activities

When accessing or using our website and associated services, you explicitly agree that you will not engage in any of the following prohibited activities:

  1. Violating any applicable local, state, or federal Mexican laws, regulations, or third-party legal rights when using our platform, including intellectual property rights, privacy rights, and public order rules.
  2. Unauthorizedly accessing, tampering with, or disrupting our website server systems, back-end databases, or other users’ personal account information, or conducting any form of distributed denial-of-service attack, scraping bot activity, or automated data harvesting against our platform without our explicit written permission.
  3. Copying, reproducing, distributing, publicly displaying, or modifying any of our original content published on the website, including product photography, original fragrance lamp design illustrations, brand copywriting, and video content, for commercial use without our prior explicit written authorization.
  4. Abusing our order, return, or customer service systems for fraudulent purposes, including submitting fake non-delivery claims, making false product defect accusations to seek unjustified compensation, abusing multiple user accounts to repeatedly claim exclusive one-time promotional discounts, or requesting unauthorized only-refund treatments that violate our published Returns and Refund Policy.
  5. Posting or transmitting any malicious code, harmful computer virus, offensive, defamatory, or inappropriate content through our website’s contact forms, comment sections, or any other interactive features on the platform, that may harm the security of our systems, our team, or other platform users.

We reserve the right to permanently restrict your access to our website, suspend all pending unshipped orders under your account, and report relevant illegal activities to the corresponding Mexican law enforcement authorities, if we confirm you have engaged in any of the prohibited activities listed above.

6. Intellectual Property Rights

All content and intellectual property assets published on www.tetrailuminacion.com, including but not limited to our brand name TETRA ILUMINACIÓN, official logo designs, all original product design sketches, website layout design, product descriptions, product photos, brand story copywriting, promotional video content, and all software code and website infrastructure that supports the operation of the platform, are the exclusive intellectual property of TETRA ILUMINACIÓN S.A. DE C.V. or our authorized licensed partners. These assets are protected by Mexican Federal Copyright Law, Industrial Property Law, and corresponding international intellectual property treaty provisions.

You are only granted a limited, non-exclusive, non-transferable, revocable personal license to access and use our website for your personal, non-commercial shopping browsing and purchase purposes. You are not permitted to copy, modify, distribute, resell, or commercially exploit any of our intellectual property assets in any way without our prior explicit written approval. Any unauthorized use of our intellectual property will constitute a formal intellectual property infringement, and we reserve the right to take all necessary legal actions to protect our legitimate intellectual property rights, including claiming full compensation for all losses incurred from the infringing activities.

7. Third-Party Links and Services

Our website may occasionally include hyperlinks directing to external third-party websites, such as the official social media pages of TETRA ILUMINACIÓN, pages of our authorized logistics partners, or other external resource pages that are relevant to our product usage guides. These third-party websites and their services are not operated, controlled, or managed by our team, and we do not assume any responsibility for the content, privacy policies, or service terms of any external third-party platforms that you access by following links from our website.

We strongly recommend that you carefully review the respective terms of service and privacy policies of any external websites you visit after leaving our platform, before you provide any personal information or make any transactions on those third-party sites. Our team will not be liable for any losses, damages, or disputes that arise from your use of services provided by unrelated third-party platforms.

8. Limitation of Liability

To the fullest extent permitted by applicable Mexican consumer protection laws, TETRA ILUMINACIÓN S.A. DE C.V. and our team will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to loss of profits, loss of data, or economic losses that are not directly and reasonably foreseeable under normal order fulfillment circumstances. Our total aggregate maximum liability for any and all claims related to your purchase on our platform will never exceed the total actual amount you paid for the specific related order that gives rise to the claim.

This limitation of liability clause does not exclude or restrict any of your non-waivable statutory rights under Mexican Federal Consumer Protection Law, including your rights related to valid product warranty coverage and confirmed product safety defects that cause personal injury or property damage, which will be handled strictly in accordance with applicable legal requirements.

9. Modification of Terms of Service

We reserve the right to revise, update, or modify these Terms of Service at any time to reflect changes in our business operations, new applicable Mexican legal and regulatory requirements, or adjustments to our platform service features. We will notify all registered users of any material changes to these terms via a prominent full-width notice banner on the homepage of www.tetrailuminacion.com, as well as a notification email sent to the contact email address linked to your registered user account, no less than 10 calendar days before the revised terms come into effect.

Your continued access to our website, browsing our product catalog, or placing new orders after the effective date of the updated Terms of Service will be treated as your full acknowledgment and agreement to all revised clauses in the updated terms. If you do not agree with the modified new terms, you may stop using our website and services entirely, and close your registered user account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by, and interpreted in strict accordance with the laws and regulations of the United Mexican States. Any dispute, claim, or controversy arising out of or related to these Terms of Service, your use of our website, or your purchases of our products will first be resolved through good faith amicable negotiation between you and our team.

If the dispute cannot be resolved through amicable negotiation within 30 calendar days, both parties explicitly agree that the exclusive jurisdiction for all related legal proceedings will be the competent courts located in Naucalpan de Juárez, Estado de México, Mexico. Prior to initiating any formal legal proceedings, both parties also agree that eligible consumer disputes will first be submitted to the Mexican Federal Consumer Protection Agency (PROFECO) for official mediation, in line with local consumer protection regulatory requirements.

If any individual clause outlined in these Terms of Service is found to be invalid, illegal, or unenforceable by a competent court of law, the remaining clauses of this agreement will remain in full force and effect, and the invalid unenforceable clause will be revised to the maximum extent permitted by law to reflect the original intended commercial purpose of the clause.

11. Contact for Queries

If you have any questions, comments, or concerns about any part of these Terms of Service, you may contact our designated representative at any time via our official channels:

  • Email: [email protected]
  • Physical Address: Cruz del Valle No. 12, Col. Santa Cruz del Monte, Naucalpan de Juárez, Estado de México, C.P. 53110, México
  • Telephone: +52 55 1310 6943

Our team is always committed to delivering you a pleasant, secure, and seamless shopping experience as you explore our thoughtfully curated range of scent and light products, designed to bring quiet, comforting ambiance to every corner of your daily living and workspace.