TETRA ILUMINACIÓN

Privacy Policy

‌Effective Date: October 19, 2026‌

Welcome to the privacy policy of TETRA ILUMINACIÓN S.A. DE C.V. (“we”, “us”, “our”), the operator of the e-commerce website www.tetrailuminacion.com. We are a small, scent-obsessed local team based in Mexico, focused entirely on thoughtfully designed tabletop fragrance lamps and clean-burning diffusers for everyday living spaces. This document, which serves as our official Privacy Notice in compliance with the Mexican Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, LFPDPPP), explains how we collect, use, store, process, share, and protect your personal information when you access our website, browse our collection of diffuser lamps, scene candle lights, no-fire aroma lamps, and tiny desktop lights, place orders, or interact with our services in any capacity.

We are fully committed to upholding the privacy rights of all our users, in strict alignment with Mexican data protection regulations that came into full force following the 2025 revisions to LFPDPPP, overseen by the Secretariat of Anti-Corruption and Good Governance (SABG). By using our website and our services, you acknowledge that you have read, understood, and agreed to all terms outlined in this privacy policy. If you do not agree with any part of this policy, please refrain from accessing or using our platform.

1. Identity and Contact Information of the Data Controller

The entity responsible for the processing of your personal data as the data controller is TETRA ILUMINACIÓN S.A. DE C.V., with the following official details:

  • ‌Registered Legal Name‌: TETRA ILUMINACIÓN S.A. DE C.V.
  • ‌Website‌: www.tetrailuminacion.com
  • ‌Contact Email‌: [email protected]
  • ‌Physical Contact Address‌: Cruz del Valle No. 12, Col. Santa Cruz del Monte, Naucalpan de Juárez, Estado de México, C.P. 53110, México
  • ‌Contact Telephone Number‌: +52 55 1310 6943

Our team processes all personal data in full adherence to the LFPDPPP and related Mexican regulatory requirements, with dedicated internal protocols to ensure your information is managed securely and transparently at every stage.

2. Types of Personal Data We Collect

We only collect personal information that is directly relevant to delivering a seamless, secure, and personalized e-commerce experience for you. All data collection follows the principle of data minimization, meaning we never gather more information than is strictly necessary for the stated purposes outlined in this policy. The categories of personal data we may collect include:

  1. ‌Basic Identification Information‌: Your full name, government-issued identification details (when required for order verification or high-value transaction checks), and unique user account credentials if you choose to register for an account on our website.
  2. ‌Contact Information‌: Your valid email address, physical delivery address, billing address, and active telephone number, which we rely on to process your orders and coordinate delivery of our thoughtfully designed tabletop fragrance lamps and clean-burning diffusers that you browse or purchase on our platform.
  3. ‌Transaction and Payment Data‌: Records of your purchase history, items added to your shopping cart, order notes, invoicing details, and encrypted payment information (we never store full sensitive payment card details on our own servers, and all payment processing is completed through PCI-compliant third-party payment gateways authorized to operate in Mexico).
  4. ‌Technical and Website Usage Data‌: Information about your device’s IP address, browser type, operating system, language preferences, pages you visit on www.tetrailuminacion.com, time spent on each page, click patterns, search queries you submit on our site, and other diagnostic data collected via cookies and similar tracking technologies to optimize our website’s performance and functionality.
  5. ‌Preference and Feedback Data‌: Your self-reported preferences for specific fragrance notes, product design styles, communication preferences for our promotional updates, and any feedback you submit to us about our products or customer service experience.

Special Note on Sensitive Personal Data

Under the revised 2025 LFPDPPP, sensitive personal data refers to information of a private nature that could lead to discrimination or high levels of personal risk if misused, including health data, biometric information, religious beliefs, and political affiliations. We do not intentionally collect or process any category of sensitive personal data through our website. In the rare event that you voluntarily share any sensitive personal data with us via our contact form or customer service communications, we will immediately limit the use of that information solely to the purpose of addressing your specific query, delete the data as soon as it is no longer required, and we will never share this data with any third party under any circumstances without your explicit written, documented consent as required by Mexican law.

3. Purposes for Processing Your Personal Data

All personal data we collect is processed exclusively for the following clear, lawful, and transparent purposes, which are necessary to deliver our e-commerce services to you:

  1. ‌Core Order Fulfillment and Service Delivery‌: To process, confirm, and track your orders for our diffuser lamps, scene candle lights, no-fire aroma lamps, and other products, arrange shipping to your specified address, handle payment processing, and resolve any post-delivery issues related to your purchase. Every piece we curate goes through hands-on testing for steady, even scent distribution, durable build quality, and quiet, understated design, and we use your contact details to ensure these carefully crafted products reach you safely and in perfect condition.
  2. ‌Customer Support Communication‌: To respond to your inquiries submitted via our “Contact Us” page, address product returns, refunds, warranty claims, and resolve any technical issues you encounter when browsing or using our website.
  3. ‌Service and Website Optimization‌: To analyze usage patterns of our website to identify bugs, improve page load speeds, enhance the layout of our product catalog, and tailor the browsing experience to help you easily discover our new arrivals and fan-favorite fragrance lamps that fit your personal style for your desk, shelf, or bedroom side table.
  4. ‌Legal and Regulatory Compliance‌: To fulfill our legal obligations under Mexican tax regulations (including generating valid CFDI 4.0 electronic invoices for every domestic transaction as required by Mexican tax authority SAT), comply with consumer protection laws, verify identities to prevent fraudulent transactions, and meet all requirements outlined in the LFPDPPP.
  5. ‌Optional Promotional Communications‌: If you have provided your explicit, separate consent, we may send you occasional email updates about our new product launches, limited-time promotions, exclusive discounts, and seasonal collections of our fragrance and lighting products. You have the full right to opt out of these marketing communications at any time, free of charge, using the unsubscribe link included in every promotional email or by sending us a request to the contact email listed above.

We will never use your personal data for automated decision-making or profiling that produces legal effects or similarly significant impacts on you, beyond basic non-intrusive personalization of product recommendations that help you explore relevant scent and light finds aligned with your stated interests.

4. Cookies and Similar Tracking Technologies

We use cookies, web beacons, and other similar tracking technologies on www.tetrailuminacion.com to collect anonymous and non-identifiable usage data to improve your browsing experience. The types of cookies we use include:

  • ‌Strictly Necessary Cookies‌: These cookies are essential for our website to function properly, enabling core features such as maintaining your shopping cart across browsing sessions, logging you into your user account securely, and processing checkout operations. You cannot disable these cookies through your browser settings without breaking core functionality of our e-commerce platform.
  • ‌Performance Cookies‌: These cookies collect anonymous aggregated data about how visitors interact with our website, to help us understand which product pages are most popular, identify navigation bottlenecks, and make general improvements to our site’s overall performance.
  • ‌Functional Cookies‌: These cookies remember your personal preferences, such as your selected language, saved shipping address, and preferred product viewing layout, so that you do not have to re-enter these details every time you return to our website.
  • ‌Marketing Cookies‌: With your separate explicit consent, we may use these cookies to deliver relevant personalized advertisements for our fragrance lamp and diffuser products on third-party platforms, and measure the performance of our promotional campaigns.

You have full control to adjust your browser settings to block, disable, or delete cookies at any time. Please note that disabling non-essential cookies may limit certain personalized features of our website, but it will not prevent you from browsing our product catalog or placing orders.

5. Disclosure and Transfers of Your Personal Data

We respect the confidentiality of your personal data, and we will never sell, rent, or lease your personal information to any unrelated third parties for their own marketing purposes without your explicit prior consent. We may only share your personal data with third parties in the following limited, lawful circumstances:

  1. ‌Authorized Service Providers‌: We share necessary information with carefully vetted trusted third-party vendors who work on our behalf to support our business operations, including national courier and logistics providers that deliver your orders to your specified address, PCI-compliant payment processors that handle your payment transactions, cloud hosting service providers that securely store our website and data, and IT maintenance teams that help us keep our platform running smoothly. All of these third parties are contractually obligated to process your personal data exclusively in accordance with our instructions, comply with LFPDPPP data protection requirements, and implement strict security measures to protect your information.
  2. ‌Corporate Group Transfers‌: For transfers of personal data within our affiliated corporate group, we do not require your separate consent, but we will always ensure that such transfers are disclosed to you, and are governed by binding data protection agreements that maintain the same level of privacy protection as required under Mexican law.
  3. ‌Legal Requirement Disclosure‌: We may disclose your personal data if we are legally compelled to do so by a valid order from a Mexican court, government regulatory authority (including SABG, SAT, or consumer protection authorities), or if such disclosure is reasonably necessary to protect our legal rights, defend against potential legal claims, prevent fraud, or protect the personal safety of our staff, users, or members of the general public.

Cross-Border Data Transfers

Any cross-border transfer of your personal data outside of Mexico will only take place if we have obtained your explicit written consent, or if the transfer is governed by a data transfer agreement that fully meets all standards and requirements set out under Mexican LFPDPPP regulations. We will ensure that all cross-border data transfers guarantee a level of protection for your personal data that is at least equivalent to the standards required under Mexican domestic data protection law. We strictly avoid unauthorized cross-border transfers that do not meet these legal requirements, to ensure your information remains fully protected no matter where it is processed.

6. ARCO Rights of Data Subjects

Under the LFPDPPP, you as the data subject hold the full set of ARCO rights: the Right of Access, Right of Rectification, Right of Cancellation, and Right of Objection to the processing of your personal data. You are entitled to exercise these rights at any time, free of charge, by submitting a formal request to our designated data protection officer via our contact email at [email protected].

  1. ‌Right of Access‌: You have the right to request a copy of all personal data we hold about you, as well as full information about how your data has been processed, shared, and stored by our team.
  2. ‌Right of Rectification‌: If you find that any of the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update that information immediately.
  3. ‌Right of Cancellation (Erasure)‌: You have the right to request that we delete all of your personal data from our systems, in circumstances where the data is no longer necessary for the original purposes for which it was collected, if you have withdrawn your consent to the processing, or if the processing violates applicable legal regulations. We will comply with your erasure request unless we are legally required to retain certain data to fulfill our tax, accounting, or legal compliance obligations.
  4. ‌Right of Objection‌: You have the right to object to the processing of your personal data for specific purposes, including direct marketing, at any time, for reasons relating to your particular situation.

To help us verify your identity before processing your ARCO request, we may ask you to provide a copy of your official government identification document, and specify the exact right you wish to exercise, along with clear details to help us locate your personal data in our systems. We will respond to your complete, valid ARCO request within a maximum period of 15 business days as required by Mexican data protection law, and we will inform you of any actions we have taken following your request.

7. Data Storage and Security Measures

We implement robust industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, destruction, or any other form of unlawful processing. These measures include end-to-end encryption for all sensitive data transmitted between your browser and our website, regular security audits of our IT systems, role-based access controls that limit access to personal data only to authorized staff who need the information to perform their job duties, and regular data backup protocols to prevent permanent data loss.

We will only retain your personal data for the minimum period necessary to fulfill the specific purposes for which it was collected, as outlined in this policy. After this retention period expires, we will securely anonymize or permanently delete your personal data, in compliance with Mexican legal retention requirements that mandate us to keep transaction records for a minimum of 5 years for tax and accounting purposes.

8. Updates to This Privacy Policy

We reserve the right to make periodic updates or amendments to this privacy policy to reflect changes in our business operations, new legal and regulatory requirements, or improvements to our data processing practices. We will notify you of any material changes to this policy via a prominent notice on the homepage of www.tetrailuminacion.com, as well as via email to your registered contact address at least 10 days before the changes come into effect. The updated policy will always display the revised effective date at the top of the document. Your continued use of our website and services after the effective date of the revised policy will constitute your acknowledgment and agreement to the updated terms.

9. Contact Information for Inquiries or Complaints

If you have any questions, concerns, or complaints about how we process or protect your personal data, or if you wish to exercise any of your ARCO rights, you may contact our designated data protection officer at any time using the following details:

  • Email: [email protected]
  • Physical Address: Cruz del Valle No. 12, Col. Santa Cruz del Monte, Naucalpan de Juárez, Estado de México, C.P. 53110, México
  • Telephone: +52 55 1310 6943

We will respond to your inquiry as quickly as possible, and no later than 15 business days from the date we receive your message. If you are not satisfied with our response to your privacy-related complaint, you retain the right to submit a formal complaint to the Secretariat of Anti-Corruption and Good Governance (SABG), the competent Mexican data protection enforcement authority, in accordance with the procedures outlined in the LFPDPPP.

At TETRA ILUMINACIÓN S.A. DE C.V., we design every one of our no-fire aroma lamps and tiny desktop lights to wrap your workspace in soft glow and gentle, long-lasting natural scent, and we apply the same level of care and attention to protecting your personal privacy, so you can shop on our platform with full confidence and peace of mind.