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Effective Date: October 19, 2026
Welcome to the official Shipping Policy of TETRA ILUMINACIÓN S.A. DE C.V., the operator of the e-commerce website www.tetrailuminacion.com. As a small, scent-obsessed local team based in Mexico, focused entirely on thoughtfully designed tabletop fragrance lamps and clean-burning diffusers for everyday living spaces, we take every step to ensure every piece we curate — which goes through hands-on testing for steady, even scent distribution, durable build quality, and quiet, understated design that fits naturally on your desk, shelf, or bedroom side table — reaches you in perfect, damage-free condition, so you can turn your plain work desk into a tiny peaceful corner filled with soft glow and calming long-lasting fragrance as soon as possible. This policy outlines all standardized terms for order processing, delivery timelines, shipping fees, tracking, and related logistics arrangements for all purchases made on our platform, aligned with Mexican domestic logistics regulations and local e-commerce service standards.
1. Order Processing Timeline
All successfully submitted and paid orders are processed by our in-house logistics team within 1 to 2 business days, excluding weekends and official Mexican national public holidays. Once your payment is fully confirmed, our team will conduct a second round of quality checks for your selected items, including our top-selling no-fire aroma lamps and tiny desktop lights that wrap your workspace in soft glow and gentle, long-lasting natural scent, carefully pack each product in shock-absorbent, eco-friendly packaging to prevent transit damage, and prepare it for handover to our partnered courier services.
You will receive a formal order confirmation email at [email protected] immediately after successful payment, followed by a separate shipping notification email once your parcel is dispatched, which will include your unique tracking number and a direct link to monitor your parcel’s real-time delivery status. Our customer support team will never process or ship any order before full payment verification, to avoid incorrect or lost shipments for all our users.
2. Shipping Coverage and Delivery Timelines
We currently provide shipping services covering all states and regions within the territory of Mexico, with the following estimated standard delivery timelines after parcel dispatch:
- For deliveries within the Estado de México and Mexico City metropolitan area: 1 to 3 business days
- For deliveries to central Mexican states including Hidalgo, Puebla, Querétaro, and Morelos: 2 to 4 business days
- For deliveries to northern and southern Mexican states including Baja California, Yucatán, Chiapas, and Nuevo León: 3 to 7 business days
The timelines above are estimated reference values, and actual delivery may be slightly delayed due to extreme weather conditions, courier operational adjustments, local public health restrictions, or unforeseen customs checks if applicable. If your parcel does not arrive within 10 business days after the dispatch date, you can contact our support team via phone at +52 55 1310 6943 during our local working hours for a free priority investigation.
3. Shipping Fee Rules
Our shipping fee calculation follows a transparent, tiered structure with no hidden surcharges:
- All orders with a total value exceeding 800 Mexican Pesos qualify for completely free standard shipping across all eligible delivery regions in Mexico.
- For orders with a total value under 800 Mexican Pesos, a flat standard shipping fee of 99 Mexican Pesos will be automatically added to your checkout total, clearly displayed before you confirm your payment.
- We also offer optional expedited shipping services for users who wish to receive their products faster: expedited delivery will arrive within 1 to 2 business days after dispatch for eligible regions, with a fixed expedited service fee of 199 Mexican Pesos, which you can select directly on the checkout page before completing payment.
We do not impose any additional remote area surcharges or hidden logistics fees for any eligible delivery address in Mexico, and all fee details are fully visible to users before you finalize your purchase, to eliminate unexpected cost surprises.
4. Parcel Tracking and Delivery Rules
Once your parcel is dispatched, you can track its real-time 24/7 via the tracking link provided in your shipping notification email. All our partnered couriers will attempt first-time delivery at your specified address; if no one is available to receive the parcel at the first delivery attempt, the courier will leave a delivery notification slip, and attempt 2 more redeliveries on consecutive business days free of extra charge.
If you need to adjust your delivery address after your order has already been dispatched, please contact our support team immediately. Address adjustment requests after dispatch may incur an extra logistics surcharge charged by the courier, which will be notified to you for confirmation before we proceed with any changes. We are not responsible for failed deliveries caused by users providing incorrect, incomplete, or non-existent delivery addresses at checkout. If a parcel is returned to our warehouse due to an invalid user-provided address, you will be required to cover the cost of a re-shipment to your corrected valid address.
5. Damaged, Lost or Missing Parcel Handling
In the very rare case that your parcel arrives with obvious outer packaging damage, or the inner product is confirmed damaged due to transit mishandling, please take clear photos of the outer packaging, inner packaging, and damaged items within 48 hours of receiving the parcel, and submit these materials to our support team via email at [email protected]. Our team will verify the issue within 2 working days, and arrange a free re-shipment of your ordered items at no extra cost to you, in line with our no only-refund policy outlined in our returns and refunds terms.
If your parcel is officially confirmed lost by our partnered courier after a full logistics investigation, we will also arrange a full free re-shipment of your original order, or issue a full eligible refund after the lost item is formally confirmed as undeliverable. We will never ask you to bear any cost related to transit damage or officially confirmed lost parcels.
Our registered physical address for all logistics and return-related correspondence is Cruz del Valle No. 12, Col. Santa Cruz del Monte, Naucalpan de Juárez, Estado de México, C.P. 53110, México. If you have any questions regarding our shipping arrangements at any time, do not hesitate to reach out to our team for prompt support. We will make every effort to get your carefully curated fragrance and lighting products to your hands safely and quickly, so you can enjoy the quiet, calming ambiance they bring to your personal space at the earliest opportunity. We reserve the right to update this shipping policy as needed, and all revised versions will be published publicly on our website www.tetrailuminacion.com with a clear updated effective date.